Shipping & Return

At Phoneto, we are committed to providing a seamless and transparent experience for our customers. Understanding the importance of convenience and peace of mind, we have established a comprehensive Shipping & Return Policy designed to ensure that your experience with us is completely risk-free.

1. Free Shipping for Sending Your Device:
When you decide to recycle your device through our platform, we take care of all the shipping logistics to make the process as easy as possible for you:
– Prepaid Shipping Label: Once you submit your order, we will immediately provide you with a prepaid shipping label. This label covers all shipping costs associated with sending your device to us, so you don’t have to worry about paying for shipping out of pocket.
– Simple Process: Our shipping process is straightforward. After receiving the prepaid label, all you need to do is securely package your device, attach the label, and drop it off at your nearest shipping location. We work with trusted carriers to ensure that your device is delivered to us safely and efficiently.

2. Free Return Shipping If You Decline Our Offer:
Your satisfaction is our priority. After we receive your device, our team of experts will conduct a thorough evaluation to determine its condition and value. Based on this assessment, we will provide you with a competitive offer. We understand that the offer may not always meet your expectations, and in such cases, we have established the following return policy:
– No Obligation: You are under no obligation to accept our offer. If you are not satisfied with the evaluation price, simply let us know.
– Free Return Shipping: If you decline our offer, we will promptly return your device to you at no cost. We cover all return shipping expenses, so you won’t have to worry about any additional charges.
– Risk-Free Process: We believe in a transparent and customer-friendly approach. Our free return shipping policy ensures that you can explore our services without any financial risk. Your device will be returned to you in the same condition in which it was received, providing complete peace of mind.

3. Our Commitment to You:
We understand that trust and transparency are essential when recycling valuable electronic devices. Our Shipping & Return Policy is designed to give you confidence in our services, knowing that there are no hidden fees or unexpected costs. From the moment you decide to recycle your device with us until the transaction is complete, we are here to support you every step of the way.

Thank you for choosing Phoneto. We are dedicated to making your recycling experience as smooth and satisfying as possible.